The ongoing pandemic has changed the dynamics of how people throughout the world lead their lives, interact with others, and prioritize their purchases. Many industries have experienced drastic fluctuations in demand in concert with a forced shift to work-from-home conditions that has made it difficult for them to provide for their employees and service their customers.
With over 230 Cisco WOM customers and counting, Vice President of Global Technical Education Orna Kliger realized that those customers needed a certification program taught in their environment. She tasked Senior Education Architect David Fiore and the rest of the ACE Certification team with developing this new course, which comprises 10 training modules, plus the 20-page lab manual. “I knew it would be a big job,” Kliger said, “but I also knew it would make certification more meaningful for an important cohort of customers.”