The Chains that Bind IT
The idea around DevOps is to deliver high quality applications, to do it at speed and with ease. The problem is that IT has bought into a ideal that holds them back from getting there. This ideal is that the measure of success is better Mean Time to Repair (MTTR). MTTR has been touted as the measuring stick of operational efficiency. Conventional wisdom has stated that the faster you can find a problem and fix it, the better IT performs. However, measuring the success of implementing a DevOps practice by the reduction of Mean Time to Repair can hurt the agility of a team by weighing it down with unnecessary process and hinder its ability to look at problems from different angles.