Today, we're going to look at a real-world case study that demonstrates how to roll out smarter resourcing for cloud-based apps and the impact this has on solving key challenges like cultural change and embracing automation.
How many times do you get a call from the help desk about some application being slow or down? More than you would like, I’m sure. The more troubling part is that they call about some business application (or many of them) that are affected and now you have to chase down what the underlying root cause of the issue is.
We had so much great content after sitting down with Marc that we had to split this into a two part blog series. In this blog he discusses the role requirements, why he joined and the top five things someone in this role must focus on to be successful.
In this employee spotlight, we feature Marc Beckert who joined as a CSM but quickly transitioned over to a resident engineer position to support one of our largest clients - one of the 'big four' accounting firms. In part one of our two part spotlight, Marc dives into what his role is, what his team does and a bit about his core customer.