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Turbonomic Blog

Taking A Customer-Centric Approach During COVID

Posted by Martha Kramer on Nov 5, 2020 9:30:00 AM

The ongoing pandemic has changed the dynamics of how people throughout the world lead their lives, interact with others, and prioritize their purchases. Many industries have experienced drastic fluctuations in demand in concert with a forced shift to work-from-home conditions that has made it difficult for them to provide for their employees and service their customers.

Turbonomic has been fortunate in our ability to operate effectively with a remote workforce, and to have solutions that help customers deal with the dual challenges of adapting to dynamic demand and using software to automate IT operations that assure application performance. As demand for Turbonomic software ramped sharply this year, the Turbonomic Educational Services team pivoted quickly to deliver remote training to meet the highest demand we have ever experienced. Importantly, we made the decision to waive educational training fees for our remote classes so that cost would not be an obstacle for customers that were already seeing significant IT budget cuts. 

To date, we have given more than 55 public classes, and over 100 private trainings, worth more than $2.9 million. More than 3,200 people have been Turbo-trained since the start of the pandemic. Classes have spanned a variety of topics, including ACE Remote Training to Integration with Applications and ServiceNow, Turbonomic Management of Cloud Native Applications, Integration with Horizon VDI, ACE Master Cloud Remote, and Turbonomic 8 and SaaS.

Our customers and partners are grateful – we’ve included a few testimonials below:

  • Customer Greg Smid, Datacenter Operations Technician at F12 Networks, noted "Great session! I've been using Turbo for many years and had a general understanding of how the supply/demand algorithm works, but it was great to see some specifics with examples today. Looking forward to the rest of the sessions.
  • Partner Ryan Coverdale, Cisco Innovation Leader at Softchoice, said, "THANK YOU! I loved it. Very novel approach and a powerful product."
  • Partner Timothy Bryant, Senior Delivery Engineer at Rackspace Technology succinctly expressed a common sentiment, "I thought the trainer did a great job of explaining things and keeping things interesting by relating them to real world issues."

Nearly all organizations have had to reckon with this new, digital reality – particularly many of our own customers in the Education industry. As The World Economic Forum observed, “What has been made clear through this pandemic is the importance of disseminating knowledge across borders, companies, and all parts of society. If online learning technology can play a role here, it is incumbent upon all of us to explore its full potential."

We feel that companies that are in a position to help have a moral obligation to do so. We have made our materials available to anyone who registers on our learning management system. This includes PDFs of the training slides, related videos, lab exercises with hints, and self-assessments. We also partnered with Turbonomic technology experts to enhance our YouTube channel to 24 videos, answering questions about deployment, customization, scaling, automation and more. We also started a Virtualization and Cloud glossary that goes beyond Turbonomic-specific terms for the convenience of our users.

“One of the key pillars of Turbonomic is customer-centricity,” said Orna Kliger, VP of Global Technical Education. “Our Educational Services Team has prioritized delivering unparalleled support so that our customers can access information with ease and quickly realize the full value of Turbonomic’s technology.”

We would love to hear from you.  Let us know at certification@turbonomic.com  if there are any additional topics for which you’d like to see training. In the meantime, we encourage you to head over to the Turbonomic Educational Resources page to learn more.

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